Mercer’s call center is available Monday – Friday from 8:30 am to 5:30 pm Eastern Time and will assist retirees with the following types of questions:

• billing, rate and payment questions, duplicate bill requests
• plan eligibility, effective date questions
• requests for enrollment materials, age outs and new retirees information
• life insurance verification and confirmation, if applicable
• beneficiary updates
• plan disenrollment and plan changes
• address and phone number changes
• death notifications
• requests for benefit summaries and/or Summary Plan Descriptions
• general benefit information for the medical, dental, vision and life program
• how to obtain ID cards/other benefit information from vendors
• transfer to the pension administrator and health plan carriers
• COBRA events
• questions on W2 for imputed income
• designation of an authorize representative or Power of Attorney

 

Mercer will be responsible for communicating all member enrollments and eligibility to each of the carriers. If there is any question regarding the activation of your coverage with a carrier you will need to contact Mercer.

 

Intercontinental Exchange/NYSE Retiree Service Center can be reached at, 1-888-788-8626 Option 2, Monday – Friday, 8:30 a.m. – 5:30 p.m., Eastern Time

Click Here for the 2025 Holiday Schedule.

Good news: You may elect an automatic premium payment option so that your premium amount will automatically be withdrawn from your bank account via Electronic Funds Transfer (EFT/ACH) on a monthly basis. This convenient payment option ensures timely receipt of your monthly premium payments. If you choose this automatic payment service, you will not need to send a monthly premium check to Mercer after this service is set-up.

To avoid late payments or lapsed coverage, set up auto-pay today at www.mercermyaccount.com or click on My Account in the upper right corner of the page.

Click here

Click Here for the 2025 Electronic Funds Transfer.